Migration from Microsoft CRM 2015/2016 to Dynamic 365 CE

Microsoft D365 is a group of intelligent business applications that work seamlessly with any IT ecosystem while offering real value and fast ROI in a massive number of companies.

Yet, many companies still use older versions of the business applications including Microsoft CRM. Although the migration journey can turn to a nightmare, any IT professional understands that must help her company to stay ahead of the curve. 

—   Attractive User Interface (UI)

—   Additional functionality for the classic modules (Sales, Customer service)

—   New functionality and extra modules (Marketing, Project service, Field Service)

—   Excellent integration with M365/O365

—   Excellent integration with Microsoft Teams

—   Excellent mobile access

—   Easy customization (low code/no code)

—   Tons of APIs for integrations

—   Cloud environment based on Azure technology

KPMG has a group of experienced, properly trained and certified professionals that can undertake the whole migration project.

Our task forces include both professionals that work locally from Athens and professionals that work remotely from our Malta based center allowing us not only to pick those that fit best but also to allocate all necessary resources.

KPMG Powered Enterprise is the outcome-driven transformation solution that ensures the success of the project. We follow a proven methodology starting from validation and ending to implementation and training.

This is where deep industry and process knowledge, global delivery capability, cloud technology and robotic process automation combine to drive sustainable change, rising performance, and lasting value. KPMG’s continuing investment in cloud applications, target operating models, processes and tools can give you instant access to leading practices and predictable outcomes.

—   Infrastructure assessment

—   Current implementation assessment

—   Data cleansing and migration

—   Licenses scheme definition

—   Modern workspace improvement services

—   Customization

—   Implementation

—   Integrations

—   Training (Handbooks and classroom sessions)

—   Reporting/ BI

—   Project management services

—   Managed services (post implementation)

—   Increased outcome and benefits from the solution.

—   Personalize relationships and increase sales.

—   Empower agents and exceed customer expectations.

—   Run multi-channel campaigns, nurture leads, and increase demand.

—   Deliver projects on time and within budget.

—   Optimize resources and make technicians more efficient.

—   Low-cost Cloud technology, you pay for what you use.

Senior Manager, Consulting
KPMG in Greece